Shipping & Delivery Policy
Shipping & Delivery Policy
At Nails 4EM, we strive to provide a seamless shopping experience, with efficient shipping and clear delivery policies. Please take a moment to review our shipping and delivery information.
Order Processing
Order Confirmation: Once your order is placed, you will receive a confirmation email acknowledging the receipt of your order.
Processing Time: Orders are processed within 1-2 business days after payment confirmation. Please note that business days are Monday to Friday, excluding public holidays.
Custom and Special Orders: Our press-on nails are handcrafted. Custom order processing time will vary depending on several factors, including the complexity of the style, the availability of our nail artists, the number of current orders in our queue and other related factors. Please allow additional processing time. We will notify you of any delays via email.
- Order Cancellation & Changes: If you wish to cancel or change your order before it has been dispatched, please contact us immediately. Unfortunately, once an order has been processed and dispatched, we are unable to make changes or cancellations.
Shipping and Tracking
Shipping Methods and Estimated Delivery Times:
We use Royal Mail for all our deliveries within the UK. Once dispatched, your order will arrive within 1-3 business days. Please note that delivery times are estimated, and while we strive to deliver within these time frames, they are subject to factors beyond our control, such as postal delays or weather conditions.Tracking:
Once your order has been dispatched, we will send you an email with your tracking number. You can track your order directly on the Royal Mail website by entering your tracking number. If you experience any issues with tracking, please feel free to contact us.- Incorrect Shipping Information: Please ensure that the shipping address you provide is correct and complete. If the address is incorrect and the package is returned to us, we will contact you to arrange re-shipping, but additional shipping fees may apply.
Shipping Costs
As part of our special promotion for the launch of Nails 4EM, we are offering free shipping on all orders, regardless of the number of press-on nails purchased. This free shipping offer is a limited-time benefit for our customers during the early stages of our brand’s launch. Please note that this policy will be updated in the future, and we will adjust our shipping costs accordingly.
Lost or Stolen Packages
In the event that your package is lost or stolen, please firstly contact Royal Mail directly with your tracking number. If the issue is not resolved, or you need further assistance, please reach out to us. However, once your package has been dispatched and is in the possession of the courier, the responsibility for its delivery lies with them. We kindly recommend ensuring that your delivery address is secure and tracking your package regularly to avoid any issues.
Packaging
All orders are carefully packaged to ensure that your products arrive safely. We use eco-friendly materials whenever possible and aim to minimize waste. Each item goes through a strict quality inspections before shipping to ensure it meets our high standards. If your package arrives with any visible damage, we kindly recommend that you inspect the items immediately. In the event of any damage, please contact us as soon as possible, providing clear photos of the damaged items, along with the time and any relevant details, for more information, please refer to our Refund, Return & Exchange Policy. This will allow us to assist you promptly and provide an appropriate solution.
Contact Us
If you have any further questions or concerns about shipping and delivery after reading the policy, please feel free to reach out to us at:
Email: Nails4EM@gmail.com
Phone: +44 07498914346
